Last updated: 2026-05-09

We want you to feel comfortable buying a Pro subscription. If Kutmo doesn't work for you, here's how to get your money back.

14-day no-questions-asked refund

Within 14 days of any Pro payment (the initial purchase or any renewal), email support@kutmo.com from the address on your Kutmo account. We'll refund the full amount, no questions asked. The refund is issued through Stripe and lands back on the original payment method. Kutmo is the seller and merchant of record.

A "no-questions-asked" refund really means no questions asked. We'd appreciate a one-line note about what didn't work so we can fix it, but it's not required.

How to request a refund

Email support@kutmo.com with the subject line Refund request.
Include the email address on your Kutmo account so we can match you to the right order.
Optionally: the order ID from your Stripe receipt email.

We acknowledge requests within 2 business days and process the refund the same day. The amount typically appears on your statement within 5–10 business days, depending on your bank and country.

Outside the 14-day window

Refunds for payments older than 14 days are handled case-by-case. We're generous when there's a clear product fault (a bug we caused, a billing error, a duplicate charge). We're less generous when a working subscription went unused; in that situation, the appropriate fix is to cancel the subscription so you don't get charged again.

Cancellation vs refund

These are different actions:

Cancellation stops future renewals. You keep Pro access until the end of the period you've already paid for, then drop back to Free. Cancel anytime from the subscription page or by emailing us.
Refund reverses a charge that has already been made. After a refund, your Pro access for that period ends.

Chargebacks

Please email us before disputing a charge with your bank. Chargebacks cost us a fee and lock your account during the dispute window. In almost every case we can resolve the issue faster directly. If you believe a charge is fraudulent (you didn't authorize it), contact your bank and us at the same time.

Currency and fees

Pricing is in USD. Charges are in USD; the refund is issued in USD to the original payment method. Currency-conversion losses caused by exchange-rate fluctuation between purchase and refund are not reimbursable.

What this policy doesn't cover

Free-tier usage (there's nothing to refund).
Third-party costs you incurred while using Kutmo (e.g., paid storage, your own device).
Subscriptions purchased through resellers or other channels — currently there are none, but if that changes, those purchases are governed by the reseller's policy.

Statutory rights

Nothing in this policy limits your statutory rights as a consumer. EEA users have a 14-day right of withdrawal under the Consumer Rights Directive, which this policy meets or exceeds.

Contact

Refund questions: support@kutmo.com. Postal address in the Terms of Service.